Recent General Posts

Our 1-4-8 Promise

4/2/2018 (Permalink)

At SERVPRO of Greater Pontiac we are committed to serving you 24 hours a day, 7 days a week and 365 days a year. We are also committed to contacting you in a timely manner, showing up promptly, and notifying your insurance company of the status of the loss efficiently and quickly.

  The numbers 1-4-8 have a particular meaning to us. Our commitment, when called by an Insurance Carrier or by our Call Center for a loss, is to contact the property owner within 1 hour of the First Notice of Loss, be on site within 4 hours, and contact the Insurance Carrier or property manager within 8 hours to report on the condition of the loss.

  We are judged on these three numbers, but frequently we beat these numbers. It is not unusual for us to call the property owner within minutes of receiving a request and for us to be on site within the hour. Make no mistake, minutes matter after a disaster strikes your home or property. We care about your property and helping you through your difficult time. At SERVPRO of Greater Pontiac we look forward to helping you at every opportunity. Call us at (248)377- 2220 to make it "Like it never even happened."

Baby it’s Cold Outside!

12/26/2017 (Permalink)

Snowstorms & Extreme Cold

This explains what actions to take when you receive a winter weather storm alert from the National Weather Service for your local area and what to do before, during, and after a snowstorm or extreme cold.

A winter storm occurs when there is significant precipitation and the temperature is low enough that precipitation forms as sleet or snow, or when rain turns to ice. A winter storm can range from freezing rain and ice, to moderate snowfall over a few hours, to a blizzard that lasts for several days. Many winter storms are accompanied by dangerously low temperatures.

Winter storms can cause power outages that last for days. They can make roads and walkways extremely dangerous or impassable and close or limit critical community services such as public transportation, child care, health programs and schools. Injuries and deaths may occur from exposure, dangerous road conditions, and carbon monoxide poisoning and other conditions.

Where

Winter storms and colder than normal temperatures can happen in every region of the country.

When

Winter storms can occur from early autumn to late spring depending on the region.

During Snowstorms and Extreme Cold
Stay indoors during the storm.
Drive only if it is absolutely necessary. If you must drive: travel in the day; don’t travel alone; keep others informed of your schedule and your route; stay on main roads and avoid back road shortcuts.
Walk carefully on snowy, icy, walkways.
Avoid overexertion when shoveling snow. Overexertion can bring on a heart attack—a major cause of death in the winter. Use caution, take breaks, push the snow instead of lifting it when possible, and lift lighter loads.
Keep dry. Change wet clothing frequently to prevent a loss of body heat. Wet clothing loses all of its insulating value and transmits heat rapidly.
If you must go outside, wear several layers of loose-fitting, lightweight, warm clothing rather than one layer of heavy clothing. The outer garments should be tightly woven and water repellent.
Wear mittens, which are warmer than gloves.
Wear a hat and cover your mouth with a scarf to reduce heat loss.
Cold Related Illness

Frostbite is a serious condition that’s caused by exposure to extremely cold temperatures.

a white or grayish-yellow skin area
skin that feels unusually firm or waxy
numbness
If you detect symptoms of frostbite, seek medical care.

Hypothermia, or abnormally low body temperature, is a dangerous condition that can occur when a person is exposed to extremely cold temperatures. Hypothermia is caused by prolonged exposures to very cold temperatures. When exposed to cold temperatures, your body begins to lose heat faster than it’s produced. Lengthy exposures will eventually use up your body’s stored energy, which leads to lower body temperature.

Warnings signs of hypothermia:

Adults: shivering, exhaustion, confusion, fumbling hands, memory loss, slurred speech drowsiness
Infants: bright red, cold skin, very low energy
If you notice any of these signs, take the person’s temperature. If it is below 95° F, the situation is an emergency—get medical attention immediately.

Carbon Monoxide

Caution: Each year, an average of 430 Americans die from unintentional carbon monoxide poisoning, and there are more than 20,000 visits to the emergency room with more than 4,000 hospitalizations. Carbon monoxide-related deaths are highest during colder months. These deaths are likely due to increased use of gas-powered furnaces and alternative heating, cooking, and power sources used inappropriately indoors during power outages.

Never use a generator, grill, camp stove or other gasoline, propane, natural gas or charcoal¬ burning devices inside a home, garage, basement, crawlspace or any partially enclosed area. Locate unit away from doors, windows and vents that could allow carbon monoxide to come indoors. Keep these devices at least 20 feet from doors, windows, and vents.

The primary hazards to avoid when using alternate sources for electricity, heating or cooking are carbon monoxide poisoning, electric shock and fire.

Install carbon monoxide alarms in central locations on every level of your home and outside sleeping areas to provide early warning of accumulating carbon monoxide.

If the carbon monoxide alarm sounds, move quickly to a fresh air location outdoors or by an open window or door.

Call for help from the fresh air location and remain there until emergency personnel arrive to assist you.
Stay or Go

STAY:

If stuck on the road to avoid exposure and/or when rescue is likely

If a safe location is neither nearby or visible

If you do not have appropriate clothing to go outside

If you do not have the ability to call for help
GO:

If the distance to call for help is accessible.

If you have visibility and outside conditions are safe.

If you have appropriate clothing.

Once the storm has passed, if you are not already home, follow instructions from your local transportation department and emergency management agency to determine if it is safe to drive and, if so, which route will be safest for you to get home. Drive with extra caution.
After Snowstorms and Extreme Cold
If your home loses power or heat for more than a few hours or if you do not have adequate supplies to stay warm in your home overnight, you may want to go to a designated public shelter if you can get there safely. Text SHELTER + your ZIP code to 43362 (4FEMA) to find the nearest shelter in your area (e.g., SHELTER20472)

Bring any personal items that you would need to spend the night (such as toiletries, medicines). Take precautions when traveling to the shelter. Dress warmly in layers, wear boots, mittens, and a hat.

Continue to protect yourself from frostbite and hypothermia by wearing warm, loose-fitting, lightweight clothing in several layers. Stay indoors, if possible.

Our 1-4-8 Promise

2/10/2017 (Permalink)

At SERVPRO of Greater Pontiac we are committed to serving you 24 hours a day, 7 days a week and 365 days a year. We are also committed to contacting you in a timely manner, showing up promptly, and notifying your insurance company of the status of the loss efficiently and quickly.


  The numbers 1-4-8 have a particular meaning to us. Our commitment, when called by an Insurance Carrier or by our Call Center for a loss, is to contact the property owner within 1 hour of the First Notice of Loss, be on site within 4 hours, and contact the Insurance Carrier or property manager within 8 hours to report on the condition of the loss.


  We are judged on these three numbers, but frequently we beat these numbers. It is not unusual for us to call the property owner within minutes of receiving a request and for us to be on site within the hour. Make no mistake, minutes matter after a disaster strikes your home or property. We care about your property and helping you through your difficult time. At SERVPRO of Greater Pontiac we look forward to helping you at every opportunity. Call us at (248)377- 2220 to make it "Like it Never Even Happened."

Be ready for whatever happens

12/28/2016 (Permalink)

  A new year often signifies a fresh start. Many people make resolutions to better themselves or some part of their life. This year, make a resolution to be ready. No one ever plans on a disaster, but now, you can prepare for it. The SERVPRO Emergency READY Profile (ERP) will help ensure you are “Ready for whatever happens.”

  In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas. SERVPRO also works hand in hand with local police and fire departments to share the information gathered in the ERP.

  The ERP is a no cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future.

  Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

  Don’t wait until disaster strikes. Call SEVPRO of Greater Pontiac to establish your Emergency READY Profile, and be “Ready for whatever happens.”

 Call SERVPRO of Greater Pontiac today to set up your no cost assessment at (248) 377- 2220.

Advantages of the SERVPRO Emergency READY Profile:

  • A no cost assessment of your facility
  • A concise profile document that contains only the critical information needed in the event of an emergency
  • A guide to help you get back into your building following a disaster
  • Identification of the line of command in the event of an emergency
  • Provides facility details such as shut-off valve locations, priority area and priority contact information

Are you "Emergency Ready?"

8/4/2016 (Permalink)

 As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. 

 How quickly and efficiently would your staff deal with a broken pipe, flooded basement, or even a fire? If you have an Emergency Ready Profile (ERP) from SERVPRO, their response to such a disaster may be quick- saving you damage to your building AND your bottom line.

  The ERP is a FREE service one of our representatives can initiate and produce for all of your properties. It includes the mapping of crucial building infastructure, photos and locations, key personal contact information, and so much more. To top it off it is entirely mobile and shareable to all of your designated staff.

  Become "Emergency Ready" today. Contact SERVPRO of Greater Pontiac at (248) 377- 2220 today!

STAY WARM AND SAFE THIS WINTER

1/19/2016 (Permalink)

  The winter season is in full swing. the days are shorter and the temperature is lower. No matter where you live, winter brings a change in the weather but in Michigan, we tend to feel the full effect of harsh winter weather.  In an effort to keep our homes and workplaces cozy, many people use alternative heat sources like fireplaces, portable space heaters, and wood burning stoves.

  In 2011, heating equipment was involved in an estimated 53,600 reported US home structure fires. Unfortunately, that's not where the story ends. Along with the fires, there were 400 civilian deaths, over 1500 civilian injuries, and $893 million in direct property damage. These fires accounted for 14% of all reported home fires.

  Heating is the second leading cause of home fire deaths, making it important to review ways to help reduce the risk of a heating-related fire. Here are some tips to ensure you stay both warm and safe this winter: 

  • Maintain heating equipment and chimneys by having them cleaned and inspected annually by a qualified professional.
  • Use heating equipment that has the label of a recognized testing laboratory.
  • All heaters need space. Keep flammable objects, at least, three feet away from heating equipment
  • Plus space heaters directly into outlets, never into an extension cord or power strip
  • When using fuel-burning heaters, use only the fuel specified by the manufacturer
  • Install and maintain carbon monoxide and smoke alarms inside your home and business. Test alarms monthly
  • Remember to turn portable heaters off before leaving the room or going to bed. If you are buying a new unit, choose one with a shut-off timer.
  • When using a wood burning fireplace, make sure the fireplace has a sturdy screen to help prevent sparks from flying into the room. Spent fireplace ashes should be cool before removing and putting them into a metal container. The container should be stored away from your home or business

  At SERVPRO of Greater Pontiac, we want you to be both warm and safe but you can trust that if you have an issue we will make it "Like it never even happened."