Our 1-4-8 Promise
At SERVPRO of Greater Pontiac we are committed to serving you 24 hours a day, 7 days a week and 365 days a year. We are also committed to contacting you in a timely manner, showing up promptly, and notifying your insurance company of the status of the loss efficiently and quickly.
The numbers 1-4-8 have a particular meaning to us. Our commitment, when called by an Insurance Carrier or by our Call Center for a loss, is to contact the property owner within 1 hour of the First Notice of Loss, be on site within 4 hours, and contact the Insurance Carrier or property manager within 8 hours to report on the condition of the loss.
We are judged on these three numbers, but frequently we beat these numbers. It is not unusual for us to call the property owner within minutes of receiving a request and for us to be on site within the hour. Make no mistake, minutes matter after a disaster strikes your home or property. We care about your property and helping you through your difficult time. At SERVPRO of Greater Pontiac we look forward to helping you at every opportunity. Call us at (248)377- 2220 to make it "Like it never even happened."